Sometimes it only takes a small spark to ignite a reckoning. For Michael Carter, what began as a denied meal on a first-class flight turned into a battle for respect, accountability, and systemic change that reached far beyond one cabin in the sky.
Michael Carter adjusted his tailored navy suit before settling into his first-class seat aboard American Skyways Flight 782 from Dallas to New York. At 45, Michael was the CEO of a rapidly expanding logistics technology company that had just gone public. Despite his success, he traveled discreetly, indulging only in first class for the space to work in peace.
As the plane reached cruising altitude, flight attendants began serving meals. Michael, who had reserved and paid extra for a seared salmon entrée days earlier, expected a smooth experience.
But when the attendant reached his row, she hesitated.
“I’m sorry, sir. We’ve run out of the salmon. Only pasta remains.”
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